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Certificate II in Retail Services

SIR20216
Business & adminCertificate IINationally recognised
Level 2AQF level
12Units to complete
6 months to 1 yearAQF length guide
56Training providers
Oct 2020Latest release
Source: training.gov.au · AQFQualification details and status from training.gov.au, the national register of vocational education (SIR20216, current release). Typical length is the Australian Qualifications Framework volume-of-learning guide for a Certificate II; actual course length varies by provider and recognition of prior learning.More about our sources: How we check our facts

Careers this can lead to

This course is a recognised way into 1 career. Each one opens that career's page: pay, outlook and how to get in.

Occupations and industries on the national register
Occupations
Food Sales Assistant (Fast Food Outlets)Customer service assistantCashierRetail Liquor Outlet AttendantRetail Assistant
Industries
Retail Services
Source: training.gov.auAs listed for SIR20216 on training.gov.au, the national register of vocational education: the occupations and industry areas in the register's own taxonomy, shown exactly as written. They describe the course on the register; they are not a promise of a job or a pay level.More about our sources: How we check our facts

What you learn

To finish you complete 12 units: 7 core plus 5 electives. Units come from the official list for this course on the national register.

See all 19 units in the official listHide the unit list
BSBWOR204Use business technology
FSKLRG09Use strategies to respond to routine workplace problems
SIRRFSA001Handle food safely in a retail environment
SIRRINV001Receive and handle retail stock
SIRRMER001Produce visual merchandise displays
SIRRMER002Merchandise food products
SIRXCEG001Engage the customer
SIRXCEG008Manage disrespectful, aggressive or abusive customers
SIRXCOM001Communicate in the workplace to support team and customer outcomes
SIRXIND001Work effectively in a service environment
SIRXIND002Organise and maintain the store environment
SIRXIND003Organise personal work requirements
SIRXIND004Plan a career in the retail industry
SIRXOSM001Identify and review social media and online platforms for organisational use
SIRXPDK001Advise on products and services
SIRXPDK002Advise on food products and services
SIRXRSK001Identify and respond to security risks
SIRXSLS002Follow point-of-sale procedures
SIRXWHS002Contribute to workplace health and safety
Source: training.gov.auUnit list from the SIR20216 unit grid on training.gov.au, the national register of vocational education, current release. Core and elective packaging rules are set by the course; your provider confirms which electives they offer.More about our sources: How we check our facts

Who offers it

56 registered training providers can deliver this course. Pick your state to see local providers first, with everyone who can deliver there below. Or search a name. Each arrow opens the provider's page here, which links to their own website.

Aboriginal Enterprises Australia TrainingBased in NT · Registered since 2022→
ACCESS COACHINGBased in WA · Registered since 1996→
Access Skills TrainingBased in VIC · Registered since 1999→
Active Career CollegeBased in NSW · Registered since 2004→
ALPABased in NT · Registered since 1999→
Australian College of Finance & ManagementBased in WA · Registered since 2012→
AUSTRALIAN COLLEGE OF HIGHER STUDIESBased in NSW · Registered since 2003→
Australian College of TrainingBased in WA · Registered since 2003→
Australian Salesmasters Training CoBased in NSW · Registered since 1999→
AUSTRALIAN VOCATIONAL ACADEMYBased in QLD · Registered since 1998→
Axiom CollegeBased in QLD · Registered since 2012→
Barrington Training ServicesBased in NSW · Registered since 2008→
BJ Network Consulting AustraliaBased in WA · Registered since 2003→
Box Hill InstituteBased in VIC · Registered since 1995→
Central Regional TAFEBased in WA · Registered since 2016→
Collaboration Learning Pty LtdBased in QLD · Registered since 2010→
College AustraliaBased in QLD · Registered since 2005→
Coral Sea TrainingBased in QLD · Registered since 1998→
Cove TrainingBased in VIC · Registered since 2020→
Creative Edge TrainingBased in QLD · Registered since 1998→
Designer LifeBased in QLD · Registered since 2012→
DYNAMIC LEARNING SERVICESBased in NSW · Registered since 2012→
Endeavour Institute of Training and EducationBased in VIC · Registered since 2023→
ENTERPRISE & TRAINING COMPANYBased in NSW · Registered since 1995→

Providers are listed alphabetically. A listing is not a recommendation or an endorsement, and providers do not pay to appear. Based-in shows each provider's registered head office; most providers deliver online Australia-wide. The → link opens the provider's page on this site, which links to their own website. Contact the provider for current intakes, fees and study modes.