Certificate III in Mercantile Agents
FNS30420
Business & adminCertificate IIINationally recognised
Level 3AQF level
12Units to complete
1 to 2 yearsAQF length guide
3Training providers
Jun 2022Latest release
Source: training.gov.au · AQF
Qualification details and status from training.gov.au, the national register of vocational education (FNS30420, current release). Typical length is the Australian Qualifications Framework volume-of-learning guide for a Certificate III; actual course length varies by provider and recognition of prior learning.More about our sources: How we check our factsOccupations and industries on the national register
Occupations
Mercantile Agents Collections OfficerProcess Server
Industries
Financial Services
Source: training.gov.au
As listed for FNS30420 on training.gov.au, the national register of vocational education: the occupations and industry areas in the register's own taxonomy, shown exactly as written. They describe the course on the register; they are not a promise of a job or a pay level.More about our sources: How we check our factsWhat you learn
To finish you complete 12 units: 4 core plus 8 electives. Units come from the official list for this course on the national register.
See all 35 units in the official listHide the unit list
BSBAUD412Work within compliance frameworks
BSBCMM412Lead difficult conversations
BSBDAT201Collect and record data
BSBFIN301Process financial transactions
BSBPEF301Organise personal work priorities
BSBPEF302Develop self-awareness
BSBPEF401Manage personal health and wellbeing
BSBPMG421Apply project time management techniques
BSBTEC201Use business software applications
BSBTEC404Use digital technologies to collaborate in a work environment
BSBWHS211Contribute to the health and safety of self and others
BSBXCM301Engage in workplace communication
BSBXTW301Work in a team
FNSACC323Perform financial calculations
FNSACC421Prepare financial reports
FNSCRD302Monitor and control accounts receivable
FNSCRD311Process applications for credit
FNSCRD404Utilise the legal process to recover outstanding debt
FNSCRD413Manage and recover bad and doubtful debts
FNSCRD415Manage overdue customer accounts
FNSCUS311Respond to customer enquiries
FNSCUS411Participate in negotiations
FNSCUS412Resolve disputes
FNSFLT213Develop knowledge of debt and consumer credit
FNSINC311Work together in the financial services industry
FNSINC411Conduct work according to professional practices in the financial services industry
FNSMCA311Collect debts
FNSMCA312Repossess property
FNSMCA313Serve legal process
FNSMCA314Locate individuals
FNSMCA411Evaluate debt collection actions and develop recommendations
FNSMCA412Undertake legal action for recovery of debts
FNSMCA413Identify and manage individuals experiencing hardship
FNSORG411Conduct individual work within a compliance framework
FNSRTS315Process customer accounts
Source: training.gov.au
Unit list from the FNS30420 unit grid on training.gov.au, the national register of vocational education, current release. Core and elective packaging rules are set by the course; your provider confirms which electives they offer.More about our sources: How we check our factsWho offers it
3 registered training providers can deliver this course. Pick your state to see local providers first, with everyone who can deliver there below. Or search a name. Each arrow opens the provider's page here, which links to their own website.
Providers are listed alphabetically. A listing is not a recommendation or an endorsement, and providers do not pay to appear. Based-in shows each provider's registered head office; most providers deliver online Australia-wide. The → link opens the provider's page on this site, which links to their own website. Contact the provider for current intakes, fees and study modes.