Certificate II in Information and Cultural Services
CUA20525
Education & trainingCertificate IINationally recognised
Level 2AQF level
10Units to complete
6 months to 1 yearAQF length guide
1Training providers
Aug 2025Latest release
Source: training.gov.au · AQF
Qualification details and status from training.gov.au, the national register of vocational education (CUA20525, current release). Typical length is the Australian Qualifications Framework volume-of-learning guide for a Certificate II; actual course length varies by provider and recognition of prior learning.More about our sources: How we check our factsOccupations and industries on the national register
Occupations
Library AssistantCultural Services Customer Service Officer
Industries
MuseumsLibraries
Source: training.gov.au
As listed for CUA20525 on training.gov.au, the national register of vocational education: the occupations and industry areas in the register's own taxonomy, shown exactly as written. They describe the course on the register; they are not a promise of a job or a pay level.More about our sources: How we check our factsWhat you learn
To finish you complete 10 units: 5 core plus 5 electives. Units come from the official list for this course on the national register.
See all 24 units in the official listHide the unit list
BSBINS203Assist with circulation services
BSBINS307Retrieve information from records
BSBINS308Control records
BSBOPS203Deliver a service to customers
BSBSUS211Participate in sustainable work practices
BSBTEC201Use business software applications
BSBTWK201Work effectively with others
BSBWHS211Contribute to the health and safety of self and others
CUACNM211Monitor collections for changes in condition
CUAEVP211Assist with the staging of public activities or events
CUAEVP212Maintain venue information and provide assistance to visitors
CUAIND211Develop and apply creative arts industry knowledge
CUAIND212Develop and apply knowledge of information and cultural services organisations
CUAPPR202Participate in planning process for proposed artwork sites
CUAPPR203Store finished creative work
ICTICT214Operate application software packages
ICTICT215Operate digital media technology packages
ICTWEB306Develop web presence using social media
SIRXPDK001Advise on products and services
SITTGDE014Work as a guide
SITTGDE018Develop and maintain the general and regional knowledge required by guides
SITTIND003Source and use information on the tourism and travel industry
SITXCCS010Provide visitor information
SITXCOM007Show social and cultural sensitivity
Source: training.gov.au
Unit list from the CUA20525 unit grid on training.gov.au, the national register of vocational education, current release. Core and elective packaging rules are set by the course; your provider confirms which electives they offer.More about our sources: How we check our factsWho offers it
1 registered training provider can deliver this course. Pick your state to see local providers first, with everyone who can deliver there below. Or search a name. Each arrow opens the provider's page here, which links to their own website.
Providers are listed alphabetically. A listing is not a recommendation or an endorsement, and providers do not pay to appear. Based-in shows each provider's registered head office; most providers deliver online Australia-wide. The → link opens the provider's page on this site, which links to their own website. Contact the provider for current intakes, fees and study modes.