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Certificate II in Workplace Skills

BSB20120
Business & adminCertificate IINationally recognised
Level 2AQF level
10Units to complete
6 months to 1 yearAQF length guide
172Training providers
Feb 2021Latest release
Source: training.gov.au · AQFQualification details and status from training.gov.au, the national register of vocational education (BSB20120, current release). Typical length is the Australian Qualifications Framework volume-of-learning guide for a Certificate II; actual course length varies by provider and recognition of prior learning.More about our sources: How we check our facts

Careers this can lead to

This course is a recognised way into 5 careers. Each one opens that career's page: pay, outlook and how to get in.

Occupations and industries on the national register
Occupations
No Specific Job Role
Industries
Local Government AdministrationGovernment Service DeliveryBusiness Administration
Source: training.gov.auAs listed for BSB20120 on training.gov.au, the national register of vocational education: the occupations and industry areas in the register's own taxonomy, shown exactly as written. They describe the course on the register; they are not a promise of a job or a pay level.More about our sources: How we check our facts

What you learn

To finish you complete 10 units: 5 core plus 5 electives. Units come from the official list for this course on the national register.

See all 21 units in the official listHide the unit list
BSBCMM211Apply communication skills
BSBCRT201Develop and apply thinking and problem solving skills
BSBDAT201Collect and record data
BSBFIN301Process financial transactions
BSBOPS201Work effectively in business environments
BSBOPS202Engage with customers
BSBOPS203Deliver a service to customers
BSBOPS306Record stakeholder interactions
BSBPEF101Plan and prepare for work readiness
BSBPEF201Support personal wellbeing in the workplace
BSBPEF202Plan and apply time management
BSBPEF302Develop self-awareness
BSBSUS211Participate in sustainable work practices
BSBTEC101Operate digital devices
BSBTEC201Use business software applications
BSBTEC202Use digital technologies to communicate in a work environment
BSBTEC203Research using the internet
BSBTWK201Work effectively with others
BSBWHS211Contribute to the health and safety of self and others
SIRXCEG002Assist with customer difficulties
SIRXPDK001Advise on products and services
Source: training.gov.auUnit list from the BSB20120 unit grid on training.gov.au, the national register of vocational education, current release. Core and elective packaging rules are set by the course; your provider confirms which electives they offer.More about our sources: How we check our facts

Who offers it

172 registered training providers can deliver this course. Pick your state to see local providers first, with everyone who can deliver there below. Or search a name. Each arrow opens the provider's page here, which links to their own website.

1 SDO TRAINING PTY LTDBased in VIC · Registered since 2016→
ABSEC LEARNING AND DEVELOPMENT CENTRE (NSW) PTY LTDBased in NSW · Registered since 2003→
Academies Australasia Institute Pty LtdBased in NSW · Registered since 2002→
ACADEMIES AUSTRALASIA POLYTECHNICBased in VIC · Registered since 2002→
Academy Training & Assessment Pty LtdBased in VIC · Registered since 2025→
ACCESS COACHINGBased in WA · Registered since 1996→
ACCESS RECOGNISED TRAINING AUSTRALIABased in ACT · Registered since 2010→
Access Skills TrainingBased in VIC · Registered since 1999→
ACCM CollegeBased in NSW · Registered since 1999→
Adelaide Chinese SchoolBased in SA · Registered since 2009→
aEX InstituteBased in NSW · Registered since 2003→
Aged Care Training ServicesBased in VIC · Registered since 1998→
AlffieBased in VIC · Registered since 2015→
all industries trainingBased in NT · Registered since 1998→
Alpha Beta College AustraliaBased in NSW · Registered since 2017→
ARC TrainingBased in VIC · Registered since 2004→
Aspire Performance TrainingBased in WA · Registered since 2008→
Asset CollegeBased in QLD · Registered since 2008→
Asset TrainingBased in TAS · Registered since 2004→
ASURIABased in NSW · Registered since 2007→
ATC Work SmartBased in WA · Registered since 2008→
Aurora Training InstituteBased in QLD · Registered since 2010→
Australia Learning Institute Pty LtdBased in NSW · Registered since 2016→
AUSTRALIAN COLLEGE OF HIGHER STUDIESBased in NSW · Registered since 2003→

Providers are listed alphabetically. A listing is not a recommendation or an endorsement, and providers do not pay to appear. Based-in shows each provider's registered head office; most providers deliver online Australia-wide. The → link opens the provider's page on this site, which links to their own website. Contact the provider for current intakes, fees and study modes.