Certificate II in Rail Customer Service
TLI22321
Transport & logisticsCertificate IINationally recognised
Level 2AQF level
12Units to complete
6 months to 1 yearAQF length guide
1Training providers
Oct 2022Latest release
Source: training.gov.au · AQF
Qualification details and status from training.gov.au, the national register of vocational education (TLI22321, current release). Typical length is the Australian Qualifications Framework volume-of-learning guide for a Certificate II; actual course length varies by provider and recognition of prior learning.More about our sources: How we check our factsOccupations and industries on the national register
Occupations
Passenger Service OfficerBooking ClerkTrain Buffet OperatorTrain ConductorCustomer service assistantCustomer Service Attendant/Assistant
Industries
Rail Transport
Source: training.gov.au
As listed for TLI22321 on training.gov.au, the national register of vocational education: the occupations and industry areas in the register's own taxonomy, shown exactly as written. They describe the course on the register; they are not a promise of a job or a pay level.More about our sources: How we check our factsWhat you learn
To finish you complete 12 units: 7 core plus 5 electives. Units come from the official list for this course on the national register.
See all 33 units in the official listHide the unit list
BSBOPS203Deliver a service to customers
CHCCCS020Respond effectively to behaviours of concern
HLTAID010Provide basic emergency life support
HLTAID011Provide First Aid
SITHFAB021Provide responsible service of alcohol
SITXFSA005Use hygienic practices for food safety
TLIB0015Clean transportation units and facilities for passenger use
TLIB3118Apply awareness of railway fundamentals
TLIC0016Identify and respond to signals and trackside signs
TLID0020Shift materials safely using manual handling methods
TLIE0002Process workplace documentation
TLIE0009Carry out basic workplace calculations
TLIE1003Participate in basic workplace communication
TLIE2007Use communications systems
TLIF0008Apply safety critical communications in the rail environment
TLIF0020Safely access the rail corridor
TLIF0025Follow work health and safety procedures
TLIF2006Apply accident-emergency procedures
TLIF2010Apply fatigue management strategies
TLIF2018Operate firefighting equipment
TLIF2062Apply awareness of safeworking rules and regulations
TLIG0003Work effectively with others in a team
TLIG2007Work in a socially diverse environment
TLII0007Provide assistance to customers with specific needs
TLII2015Operate the on-train buffet car
TLII3022Provide customer service in rail operations
TLIK2003Apply keyboard skills
TLIK2010Use infotechnology devices in the workplace
TLIL2048Prepare for train departure
TLIO0005Provide revenue protection measures
TLIP0002Advise on and construct fares for customers
TLIP0003Ensure the confidentiality, privacy and security of customer information
TLIU2012Participate in environmentally sustainable work practices
Source: training.gov.au
Unit list from the TLI22321 unit grid on training.gov.au, the national register of vocational education, current release. Core and elective packaging rules are set by the course; your provider confirms which electives they offer.More about our sources: How we check our factsWho offers it
1 registered training provider can deliver this course. Pick your state to see local providers first, with everyone who can deliver there below. Or search a name. Each arrow opens the provider's page here, which links to their own website.
Providers are listed alphabetically. A listing is not a recommendation or an endorsement, and providers do not pay to appear. Based-in shows each provider's registered head office; most providers deliver online Australia-wide. The → link opens the provider's page on this site, which links to their own website. Contact the provider for current intakes, fees and study modes.